Intercultural Management

This seminar provides the necessary preparation for successful management, communication and co-operation across national borders.

The seminar will be conducted in English.

Business people working and doing business with foreign colleagues and clients.

Aims

Participants can learn
- not only to be prepared for and recognise differences in the communication styles, interpersonal behaviour and management approaches in international business
- but also, and just as importantly, to understand the causes of these differences
- on the basis of this understanding, to manage, communicate and co-operate more effectively with foreign colleagues and clients
- and, as a pre-requisite of effective cross-cultural management, communication and co-operation, to understand the effects of culture on their own management and communication style, business expectations and work behaviour.

Content
1. National culture, corporate culture and management: how culturally determined beliefs, values, attitudes and meanings can affect management, co-operation and communication across cultural borders
2. Experiences and research results: expectations, stereotypes and prejudices in intercultural management
3. Managing communication: language and paralanguage; directness and indirectness; non-verbal communication; formality and informality
4. Managing relationships: the task and the person; groups and individuals;
5. Managing work: work organisation and conceptions of time
6. Managing power: authority and hierarchy in cross-cultural management
7. Managing the future: planning, agreeing, contracts
8. Leading across cultures: inspiring, motivating and rewarding

Villa Rheinburg

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